QUIN Analytics

Monitor and manage your HR support metrics in one place

All Regions India UK US EMEA APAC
Total Queries
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Daily Active Users
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Weekly Active Users
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Monthly Active Users
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User Retention
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Avg Queries/User
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Resolution Rate
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Avg Response Time
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Satisfaction
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Query Categories
Distribution across HR topics
AI Classified
Resolution Methods
How queries are being closed
Automated
Query Trends
Week-over-week query volume
Top Questions
Most asked topics with week-over-week growth
    Unresolved Query Patterns
    Knowledge base gaps and low resolution topics
    AI Insights
      Seasonal Query Trends
      Month-over-month comparison
      Peak Usage Heatmap
      Queries by day of week × hour (UTC)
      Status Distribution
      Current ticket status breakdown
      Response Time Distribution
      Seconds to first response
      User Activity by Region
      Distribution of active users across regions
      Category Performance Details
      Volume and resolution metrics by category
      Category Total Resolved Pending Escalated Resolution Rate
      Recent Tickets
      Showing latest interactions
      Query Summary Category Region Status Response Time Satisfaction Created